Terms and Conditions (T&C)
Created by: WorkDone.Works S.L. | Last updated: 12.08.2025
Address: WorkDone.Works S.L. | Avenida El Puente, 29, Local 16 | 38700 Santa Cruz de La Palma | Spain
1. Scope
These Terms and Conditions (T&C) apply to all contracts between WorkDone.Works S.L. (hereinafter "WorkDone.Works") and its clients (hereinafter "Company") regarding the booking and participation in individual consultations, seminars, online courses, and other related services on retirement preparation.
Deviating terms and conditions of clients will not be recognized unless WorkDone.Works explicitly agrees to their validity in writing.
2. Services
2.1 Individual Consultation: Personalized consulting sessions on retirement preparation topics, conducted online
2.2 Seminars: Expert-led group events at scheduled dates, conducted online or in person.
2.3 Online Course: Digital self-study course with content on retirement preparation.
The exact scope of services results from the respective service description on the website or in the individual offer.
3. Conclusion of Contract
3.1 The presentation of services on the website or in promotional materials does not constitute a legally binding offer but an invitation to book.
3.2 By booking (e.g., via online form, email, or in writing), the client submits a binding offer.
3.3 The contract is concluded upon written confirmation by WorkDone.Works (also possible electronically).
4. Prices and Payment Terms
4.1 The prices valid at the time of booking on the website or in the offer apply.
4.2 All prices are quoted in Euro, including statutory VAT (if applicable).
4.3 Payments are due in advance within the payment period specified in the offer.
4.4 Payment can be made by bank transfer or via the offered online payment methods.
5. Right of Withdrawal
5.1 Klients who are consumers within the meaning of EU consumer protection laws have the right to withdraw from the contract within 14 days without giving any reason.
5.2 The withdrawal period begins upon conclusion of the contract.
5.3 To exercise the right of withdrawal, the client must send a clear declaration (e.g., by email) to WorkDone.Works.
5.4 If services have already been partially provided, a proportional fee will be charged.
5.5 For digital content (e.g., online courses), the right of withdrawal expires once the client has explicitly activated access before the end of the withdrawal period.
5.6 The statutory right of withdrawal for consumers does not apply to contracts between WorkDone.Works and companies. Companies therefore have no right to withdraw from the contract without giving reasons. Any deviating contractual withdrawal or cancellation provisions require a separate written agreement.
6. Cancellation and Rebooking
6.1 Individual Consultation: Cancellations up to 24 hours before the appointment are free of charge; thereafter, the full fee is charged.
6.2 Seminars: Cancellations up to 30 days before the start are free of charge; thereafter, 50% of the fee will be charged. Any cancellation fees incurred will be invoiced to the client. Rebooking is possible subject to availability and agreement.
6.3 Online Course: After purchase of the licenses, cancellation or return is not possible unless a statutory right of withdrawal exists. Licenses are valid for 2 years after purchase.
7. Obligations
7.1 Obligations of the company
7.1.1 The company undertakes to organize the participation of employees in the booked services and to ensure that employees have all necessary information (dates, access, technical requirements).
7.1.2 The company ensures that only authorized employees have access to the services and maintains the confidentiality of access data.
7.1.3 The company guarantees that only one individual person has access per online course license and that access data are not reused or shared with multiple persons.
7.2 Obligations of Employees (Users):
7.2.1 Employees commit to attend the booked appointments punctually.
7.2.2 For online events, a stable internet connection and a suitable participation location must be ensured.
7.2.3 Access data for the online course must not be duplicated, shared, or disclosed to unauthorized third parties.
7.2.4 Participants are responsible for adhering to usual behavioral rules during seminars and consultations.
8. Liability
8.1 WorkDone.Works is fully liable for damages resulting from injury to life, body, or health caused by intent or gross negligence.
8.2 In cases of slight negligence, WorkDone.Works is liable only for foreseeable and contract-typical damages.
8.3 The content of consultations, seminars, and courses does not replace legal or tax advice. Advice on financial and insurance matters is provided by external, certified consulting service providers.
9. Copyright
9.1 All materials (videos, texts, presentations, worksheets) are protected by copyright.
9.2 Use is permitted only for the client’s own private use.
9.3 Any transfer, duplication, or public access without written permission is prohibited.
10. Data Protection
10.1 WorkDone.Works processes personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
10.2 The company is the controller within the meaning of Art. 4 No. 7 GDPR for the personal data of its employees. WorkDone.Works acts as the processor within the meaning of Art. 4 No. 8 GDPR.
10.3 Subject, nature and purpose of processing:
WorkDone.Works processes employees' personal data (e.g., name, email address, date of birth, employee number, booking and participation information) on behalf of the company exclusively for the purpose of providing the booked services (individual consultations, seminars, online courses for retirement preparation) and for billing purposes.
10.4 Categories of data subjects and data:
- Affected persons: Employees of the company
- Categories of personal data: master data (last name, first name), contact data (e-mail address, telephone number), booking and participation information, technical usage data (e.g. IP address, login times).
10.5 Obligations of WorkDone.Works:
- Processing exclusively on documented instructions from the company.
- Ensuring appropriate technical and organizational measures (TOMs) in accordance with Art. 32 GDPR to protect data.
- WorkDone.Works employees are obliged to maintain confidentiality.
- Supporting the company in fulfilling the rights of data subjects (Art. 15–22 GDPR).
- Support in complying with obligations under Articles 32–36 GDPR (e.g. reporting data breaches).
- Deletion or return of data after completion of the services, unless there is a legal obligation to retain data.
10.6 Permitted sub-processors:
WorkDone.Works may use subcontractors (e.g., external consulting service providers, hosting, and payment providers) provided they are contractually obligated to comply with the GDPR and the level of data protection is adequate. A list of current subcontractors will be provided upon request.
10.7 International data transfer:
If personal data is transferred to a third country outside the EEA, WorkDone.Works ensures that an appropriate level of data protection is guaranteed in accordance with Art. 44 et seq. GDPR (e.g. through EU standard contractual clauses).
10.8 By concluding the contract, the company confirms that this provision is considered a data processing agreement within the meaning of Art. 28 GDPR.
11. Final Provisions
11.1 Spanish law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
11.2 Mandatory consumer protection provisions of the consumer’s country of residence within the EU remain unaffected.
11.3 The place of jurisdiction for businesses is the registered office of WorkDone.Works in Spain, Canary Islands.
11.4 Should any provision of these T&C be invalid, the validity of the remaining provisions shall remain unaffected.